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Lepas Australia Roadside Assistance Terms & Conditions
Terms and Conditions
You should carefully read and agree to these Terms and Conditions as your Lepas Roadside Assistance Program will be provided on these Terms and Conditions which contain exclusions and limitations.
By making a request for Roadside Assistance, you will be agreeing to these Terms and Conditions. This document is current as at 1 November 2026 and is subject to change at any time without notification.
To access Lepas Roadside Assistance 24 hours a day, 7 days a week, simply call us on 1800 960 940. Please have the following information ready when you call:
Lepas Roadside Assistance is offered by Chery Motor Australia Pty Ltd ABN 28 662 958 205 trading as Lepas Motor Australia (“Lepas”) and provided by Digicall Assist Pty Ltd ABN 92 152 605 340 trading as Digicall Assist (“Digicall Assist”). Requests for assistance are made to Digicall Assist and are subject to these terms and conditions, including the exclusions and limitations below.
In these Terms and Conditions “you” and “customer” mean the driver of an eligible Vehicle who is authorised by the owner to drive it and holds a valid licence; and “Breakdown” means a mechanical or electrical fault that stops the Vehicle from being driven or makes it unsafe to drive, other than damage caused by an accident, theft or attempted theft. It includes a flat tyre, lost or locked keys, running out of fuel or charge, and a flat battery.
The first 12 months of roadside assistance are provided from the vehicle’s first registration date. Eligibility may then be extended by 12 months following each eligible scheduled Capped Price Service completed by an authorised Lepas retailer, up to a maximum vehicle age of 72 months. Eligibility is subject to the vehicle being correctly registered on the roadside assistance system and meeting Lepas service requirements.
To be eligible, the vehicle must be registered, roadworthy and reasonably maintained in accordance with the manufacturer’s requirements. Where these requirements are not met, assistance may be arranged at the driver’s cost, which will be advised where reasonably practicable before dispatch.
Lepas Roadside Assistance is available within mainland Australia, Tasmania, Phillip Island, and any island that can be reached by a vehicular bridge usable by a conventional two-wheel-drive vehicle (but not by ferry), where the vehicle is located on a gazetted road, driveway or other area that is safely and legally accessible by a conventional two-wheel-drive roadside assistance or recovery vehicle.
Assistance is not available where access requires:
Any recovery required to relocate the vehicle to a serviceable location within the Service Area is not included within the roadside assistance benefit and must be paid for by the customer.
Once a roadside assistance provider has been called, it is important that you remain with your vehicle if it is safe to do so. Should a Roadside Assistance Service Provider arrive at the scene of the Breakdown and the vehicle is unattended, we will be unable to carry out any work and payment may be required for any subsequent callout to assist with the same incident.
If you require assistance and have to leave your Vehicle for safety reasons, please advise the Lepas Roadside Assistance Customer Service Assistant at the time of the initial call.
The assistance centre may provide general information about Vehicle operation, warning lights and safety messages, together with an initial telephone assessment of the reported problem.
Telephone assistance is general guidance only. The customer must not continue driving where it would be unsafe or unlawful to do so. If the Vehicle cannot be operated safely, roadside assistance or transportation may be arranged subject to eligibility, availability, access and these Terms and Conditions.
Roadside assistance may be provided where a mechanical or electrical fault immobilises the Vehicle or makes it unsafe to drive.
Where it is possible and safe to do so, reasonable minor roadside repairs may be attempted to mobilise the Vehicle. If the Vehicle cannot be safely mobilised, requires major parts or requires factory diagnostic equipment, it may be transported in accordance with the towing benefit.
Roadside assistance does not include permanent repairs, workshop repairs, diagnostic work, replacement parts or rectification of faulty workmanship. These costs remain the responsibility of the customer, Lepas or another warrantor, as applicable.
Where it is possible and safe to do so, a service provider may test and attempt to jump-start the Vehicle’s 12-volt battery.
If the battery requires replacement, the assistance centre may arrange or facilitate replacement. Reasonable roadside labour required to fit the replacement battery is included within the roadside assistance benefit.
The cost of the replacement battery is not included unless it is accepted under the applicable Vehicle or battery warranty. Any battery not covered by warranty must be paid for by the customer.
If the Vehicle cannot be safely mobilised, it may be transported in accordance with the towing benefit.
If an eligible Vehicle is immobilised because its traction battery is depleted, the assistance centre will, where available and reasonably practicable:
The benefit is limited to one tow for each emergency charge event.
Lepas and the service provider do not warrant the availability, accessibility, working order, payment facilities, charging speed or technical compatibility of any charging station. They are not responsible for whether the Vehicle can be charged after it has been delivered to the charging station.
Electricity, charging fees and other costs imposed by the charging station operator are the customer’s responsibility.
Where it is possible and safe to do so, the service provider may:
The customer must provide any security key, adaptor or specialist tool supplied with the Vehicle that is required to remove or refit the wheel.
If the Vehicle does not have a serviceable spare wheel, the wheel cannot be safely changed, or the Vehicle cannot otherwise be mobilised, the Vehicle may be transported to the nearest appropriate repairer in accordance with the towing benefit.
Replacement tyres, wheels, wheel hardware, tyre repairs and workshop costs are not included.
Where a Vehicle key is lost, stolen or locked inside the Vehicle, and subject to satisfactory evidence of ownership or authority to use the Vehicle, the assistance centre may arrange one or more of the following:
The maximum benefit is $250 inclusive of GST per incident, paid by reimbursement once you provide receipts. The customer is responsible for all costs above this limit and for the cost of any replacement key.
Service availability may be limited by the Vehicle’s security system, the location of the Vehicle and the availability of suitably qualified providers.
The customer may be required to sign an authority or indemnity before entry is attempted. Lepas and the service provider are not responsible for loss or damage arising from an entry attempt, except to the extent that the loss or damage is caused by their negligence or liability cannot lawfully be excluded.
If your vehicle cannot be mobilised at the Breakdown location, we will transport your vehicle from the Breakdown location to:
If the Breakdown has occurred after business hours, we will arrange for your vehicle to be stored at a secure facility and delivered to an authorised repairer the next working day.
Roadside assistance benefits do not cover towing, recovery, repairs, accommodation, rental vehicles or other costs arising from an Accident, attempted theft, theft, break-in, impact or malicious damage.
The assistance centre may provide general information and, at the customer’s request, coordinate towing, transportation or other assistance. All associated costs are the responsibility of the customer unless accepted by the customer’s insurer or another responsible party.
The customer remains responsible for notifying their insurer and complying with police, road authority and insurance requirements.
Bogged Vehicle recovery is not included as a Lepas Roadside Assistance benefit.
Where requested, the assistance centre may attempt to arrange recovery on a customer-paid basis. Arrangement of the service is discretionary and subject to safe access, provider availability and the availability of suitable equipment.
The customer is responsible for all costs associated with:
Where reasonably practicable, the customer will be advised of the expected charge before the service is dispatched.
If the eligible Vehicle breaks down while towing a caravan or trailer, the assistance centre will use best endeavours to arrange transportation of the Vehicle and attached caravan or trailer to the same repairer or another agreed location. Any additional costs of transporting the caravan or trailer are your responsibility.
The customer must disclose the caravan or trailer at the time assistance is requested and provide its dimensions, weight and other relevant details.
Assistance is subject to:
This benefit does not cover a Breakdown or defect affecting only the caravan, trailer, coupling or its equipment where the Vehicle remains capable of being safely driven.
Specialist recovery and costs resulting from an oversized, overloaded, unsafe or unlawfully operated caravan or trailer are not included.
The mobility benefits below are available only where:
Accommodation, rental vehicle and alternative travel benefits are mutually exclusive. Only one of these benefits may be claimed for the same Breakdown.
Benefits will be reimbursed once you supply appropriate receipts and supporting documentation, up to the limits outlined below. Approval should be obtained from the assistance centre before costs are incurred.
Benefits (other than travel to collect your repaired Vehicle) cease when the Vehicle is repaired or when the applicable maximum benefit is reached, whichever occurs first.
Where the mobility benefit eligibility requirements are met, the customer may claim reimbursement for reasonable hotel room charges for up to five nights, limited to:
The benefit covers the room charge only. Meals, telephone charges, minibar expenses, parking, room service, upgrades, incidentals and other hotel costs are the customer’s responsibility.
The customer is responsible for any amount above the applicable nightly or total limit.
Where the mobility benefit eligibility requirements are met, the customer may claim or receive a rental vehicle for up to five days, limited to:
The benefit is subject to vehicle availability and the customer satisfying the rental company’s licence, age, identification, payment and other eligibility requirements.
The rental vehicle entitlement ends when the customer’s Vehicle is repaired, even if the five-day maximum has not been reached.
The customer is responsible for fuel, charging, bonds, excess kilometres, tolls, fines, infringements, parking, damage, insurance excesses, optional waivers and any other costs arising from use of the rental vehicle.
If a rental vehicle is not available, or you need to travel to collect your repaired Vehicle, we will provide economy air, rail or coach travel within Australia, up to $500 (including GST) per incident.
Once your Vehicle has been repaired, we may arrange for it to be returned to your home or intended destination, or for you to travel back to collect it. This service is available only with Lepas’ prior written approval.
Service delivery is subject to provider availability, safe and lawful access, distance and local conditions. Lepas and the service provider are not responsible for delay or inability to provide the usual service due to circumstances reasonably beyond their control, including severe weather, flood, fire, war, strikes, civil commotion, unexpected traffic conditions, telecommunications failure or restricted access. Reasonable alternative assistance may be offered where practicable.
Lepas and the service provider are not required to provide or pay for assistance where:
Where practical, the assistance centre may arrange an excluded service on a customer-paid basis. The service is subject to provider availability, and the customer must accept responsibility for the applicable cost before dispatch.
These exclusions do not limit any right or remedy that cannot lawfully be excluded under the Australian Consumer Law or another applicable law.
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified. Where liability can lawfully be limited, it is limited only to the extent permitted by law.
Your personal information is collected by Digicall Assist so that we can run Lepas Roadside Assistance and provide it to you. This includes confirming your eligibility, arranging and delivering assistance, including services supplied to you by third parties, processing payments and reimbursements, handling complaints, and meeting our legal obligations.
Lepas gives Digicall Assist your customer and Vehicle details for these purposes. Digicall Assist may share your personal information with Lepas and its authorised dealers and repairers, our roadside assistance contractors, and our related bodies corporate, agents, sub-contractors and other service providers, such as towing operators, locksmiths, car rental companies, accommodation and travel providers, and information technology providers. We share it for these purposes, for any other purpose you have agreed to, or as authorised by law. If you give us, or our agents or contractors, personal information about another person, you must have that person’s consent to do so.
For more information about how Digicall Assist handles your personal information, please contact the Privacy Officer, Digicall Assist by post: PO Box 3474, Rhodes NSW 2138; by phone: +61 2 8880 3999; or by email: privacy@digicallassist.com.au. You can also read our Privacy Policy at www.digicallassist.com.au, or ask us for a copy using the contact details above. Our Privacy Policy explains how you can access or correct the personal information we hold about you, how to make a privacy complaint and how we will deal with it.